Terms & Conditions

Company

Elite 3M d.o.o.

Registered office

Kamniška ulica 25, 1000 Ljubljana, Slovenia

Office

Miklošičeva cesta 3, 1000 Ljubljana, Slovenia

Registration number

9777946000

VAT ID

SI71838201

Email

info@elitetransfer.eu, uprava@elitetransfer.eu

Phone

+386 31 753 770, +386 41 752 751

Website

elitetransfer.eu

We provide private and business chauffeur transfers within Slovenia and abroad, including:

• airport transfers;
• business and corporate transportation;
• hotel guest transfers;
• VIP and protocol transportation;
• family and child transportation;
• events and group transportation;
• private chauffeur services;
• international transfers; and
• private guided tours around Slovenia.

A private chauffeur service does not include tourist guiding unless expressly agreed.

Every transfer is carried out by a professional chauffeur. An individual transfer may also be carried out by a partner transport provider.

Transfers are provided in the following vehicle classes:

Economy

Škoda Superb or similar — up to 3 passengers

Business

Mercedes-Benz E-Class — up to 3 passengers

Luxury

Mercedes-Benz S-Class — up to 2 passengers

Business Van

Mercedes-Benz V-Class — up to 7 passengers

On longer journeys bottled water is available on board and you may choose the music. Other requests are accommodated by arrangement.

You can book a transfer by email at info@elitetransfer.eu (24 hours a day, every day) or by phone on +386 31 753 770 / +386 41 752 751 (06:00–18:00).

You can also send an enquiry through the booking form on the website. The form forwards your details to our team automatically, and a message on screen confirms that it has been sent.

Submitting the form, or any other enquiry by email or phone, is only an enquiry and does not in itself create a confirmed booking. Every enquiry is reviewed personally by our team. A booking becomes binding only once Elite 3M d.o.o. confirms it in writing (for example by email).

We do not publish a price list. Prices are set individually in a quote that we prepare based on your enquiry.

• For consumers, the quote states the final price including VAT and all known charges.
• For business customers, the price may be quoted as a net amount plus VAT.
• Tolls and parking are included in the agreed price unless the quote or booking confirmation expressly states otherwise.
• The surcharges set out in these terms (child seat, pet transport, additional waiting) are charged in addition to the agreed price.

You can pay by payment card or payment link, or in cash. Approved business customers may pay by invoice.

For certain bookings we may require a partial or full advance payment, in particular where the vehicle has to travel a significant distance to the pickup point or where payment is required before the vehicle is dispatched. Any advance payment requirement is always communicated to you before the booking is finally confirmed.

Please send changes or cancellations by email or phone. A change to a booking applies once we have confirmed it.

• Cancellation more than 24 hours before the agreed pickup time is free of charge.
• For cancellation less than 24 hours before the agreed pickup time, we reserve the right to charge up to 100% of the agreed price.
• If the passenger does not appear at the agreed time and place, even after the complimentary waiting time has expired, and has not cancelled the transfer (no-show), we reserve the right to charge 100% of the agreed price.

If you paid for the transfer in advance and cancel it within the free-cancellation period, we refund the amount paid.

Under the Slovenian Consumer Protection Act (ZVPot-1), consumers do not have the statutory 14-day right to withdraw from distance contracts for passenger transport services. You can cancel a booked transfer under the conditions set out in this section.

• For airport pickups, 60 minutes of complimentary waiting time is included after the actual landing time of the flight. Where you provide your flight details, we monitor the flight's arrival.
• For other pickups, 15 minutes of complimentary waiting time is included from the agreed pickup time.
• Additional waiting time is charged or agreed depending on the circumstances and the vehicle type.

• Please tell us in advance about unusually large amounts of luggage or oversized or special items, so that we can arrange a suitable vehicle.
• Child seats are available on advance request. The surcharge is EUR 10 per child seat, including VAT.
• Pets are accepted by prior arrangement. The surcharge is EUR 20, including VAT. The animal must travel in a suitable transport carrier or crate.
• Bicycles can be transported only by prior enquiry and arrangement, as we need the bicycle's size and other relevant details to determine whether suitable transport can be provided.
• Other unusually large or special items require prior arrangement.

• Smoking is not permitted in our vehicles.
• Passengers must wear seat belts in accordance with applicable law.
• Passengers are liable for damage they cause to the vehicle in accordance with the general rules on liability for damages.
• If a passenger causes exceptional soiling that requires additional professional cleaning, we may charge the actual and reasonable cost of cleaning.

We are liable for the performance of the transfer in accordance with applicable law. We are not liable for delays caused by circumstances beyond our reasonable control, such as major traffic disruption, road closures, accidents, severe weather or comparable external events that could not have been foreseen, avoided or prevented (force majeure). In such a case we will inform you as soon as reasonably possible. If a transfer cannot be carried out due to force majeure, we refund any amount already paid for the transfer not provided.

Passengers are responsible for their personal belongings. If an item is left in a vehicle, we will reasonably assist in locating and returning it.

Nothing in these terms excludes or limits our liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be excluded or limited under mandatory law. The rights consumers have under mandatory law remain unaffected.

Please send complaints to info@elitetransfer.eu, stating the date of the transfer and a description of the issue. We confirm receipt of a complaint within five working days at the latest and aim to respond within 8 days of receipt. If handling the complaint takes longer, we will tell you how long it will take and keep you informed of its progress.

These terms and transfer contracts are governed by the law of the Republic of Slovenia. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence.

For disputes with business customers, the court with subject-matter jurisdiction in Ljubljana is competent. For disputes with consumers, the competent court is determined in accordance with applicable law; this clause does not deprive consumers of their right to bring proceedings before the court that has jurisdiction by law.

Elite 3M d.o.o. does not recognise any provider of out-of-court consumer dispute resolution (IRPS) as competent to resolve a consumer dispute that a consumer could initiate under the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS).

Personal data is processed in accordance with our Privacy Policy.